DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum

Go Back   DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum > Dodge Ram Forum - Help Zone - Dodge Ram Problems, Complaints, & Solutions - Maintenance & Re > 4TH Generation Dodge Ram 2009+ Dodge Ram Trucks > 4th Gen UConnect


Notices


Latest Vendor News
AutoAnything
Addictive Desert Designs!
Bayou Goat Mounts

Reply
 
Thread Tools
  #1  
Old 02-10-2014, 02:53 PM
RollTide Ram RollTide Ram is offline
Dodge Ram Forum Member
 
Join Date: Jan 2014
Location: South GA
Age: 33
Posts: 59
Gender: Male
Vehicle: 2013 Dodge Ram 1500 4x2
Trim Level: BigHorn
Color: Maximum Steel Metallic
Engine: 2013-20?? 345ci (5.7L) Hemi V8 395hp 410lb/ft
Rep Power: 0
Rep:10
RollTide Ram is on a distinguished road
Post 2013 Ram Bluetooth/uconnect Issue

Is anyone having issues with their Bluetooth/uconnect not linking up or staying linked up to their phone? Ive had to reconnect my phone with my Bluetooth/uconnect in my 2013 Ram twice now and now its saying that my device is not in range?! WTH, is the driver's seat too far from the head unit?
Reply With Quote
Sponsored links
  #2  
Old 02-10-2014, 03:02 PM
Ram Dude's Avatar
Ram Dude Ram Dude is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jul 2010
Location: Killeen,Tx
Age: 40
Posts: 216
Gender: Male
Vehicle: 2013 RAM 1500 5.7 SPORT
Rep Power: 0
Rep:27
Ram Dude is on a distinguished road
Default

What phone do you have? I think I remember reading a thread about a month ago with another member who had the same issue cause his phone wasn't compatible.
__________________
Reply With Quote
  #3  
Old 02-10-2014, 03:59 PM
RollTide Ram RollTide Ram is offline
Dodge Ram Forum Member
 
Join Date: Jan 2014
Location: South GA
Age: 33
Posts: 59
Gender: Male
Vehicle: 2013 Dodge Ram 1500 4x2
Trim Level: BigHorn
Color: Maximum Steel Metallic
Engine: 2013-20?? 345ci (5.7L) Hemi V8 395hp 410lb/ft
Rep Power: 0
Rep:10
RollTide Ram is on a distinguished road
Default

The funny thing is I bought my truck in October the day I bought it I added my iphone4S. Everything worked fine until last week. I've attempted numerous times to reconnect it and my phone is telling me that the device is out of range. My phone wont recongnize my uconnect and my uconnect wont recongnize my phone. So I don't know, I have a call into my dealer now so we'll see..
Reply With Quote
  #4  
Old 02-10-2014, 05:40 PM
hemi4452's Avatar
hemi4452 hemi4452 is offline
Dodge Ram Forum Member

 
Join Date: Dec 2013
Location: New York
Age: 45
Posts: 484
Gender: Male
Vehicle: 2013 ram crew cab sport
Trim Level: sport
Color: True blue pearl
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:69
hemi4452 will become famous soon enough
Default

Try to reboot your phone. Shut it completly down and let it reset
Reply With Quote
  #5  
Old 02-10-2014, 11:56 PM
dawoodsman dawoodsman is offline
Dodge Ram Forum Senior Member!
 
Join Date: Aug 2013
Location: Up North, Minnesota
Posts: 229
Gender: Male
Vehicle: 2013 Ram 1500 Crew
Trim Level: Outdoorsman
Color: True Blue Peal/Mineral Gray
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 2
Rep:92
dawoodsman will become famous soon enough
Default

Quote:
Originally Posted by RollTide Ram View Post
Is anyone having issues with their Bluetooth/uconnect not linking up or staying linked up to their phone?
Only since the day I brought the truck! Well not really--it worked ok for a few weeks when brand new....

My travails and the joys of traversing the wide variance of knowledge RAM customer assistance/Uconnect folks have on the issue have been loads of fun. I finally gave up, got a new phone which is a lot better but still has some issues from time to time that I am certain are the trucks fault this time.

Here's a list of what I learned.

- there's a list of supported phones produced by Ram. Don't believe it. It's useful to get RAM's support help to fix it--if your phone is not on that list, most tech support will tell you it's the phones fault even if it is not--but that's about it.

- Some phones will connect fine for awhile and then start having problems with no rhyme or reason to it. This is normal for some phones.

- Steps to take if your phone paired fine but stops pairing for you--often simply re-booting the phone by pulling it's battery out for a minute then sticking it back in will help. You can also remove the phone from your uconnect system, then add it back on.

- if your phone is a model first produced several years ago or more and never did pair well, see if you can update the phone software.

- Phones that work fine may stop pairing when your phone's software changes. Some phones--I think Iphones are most notorious for this--update software automatically without asking or telling you. Ask your phone company if your software version recently changed. If it's a phone RAM claims to support on uconnect, call Ram tech support.

- if your phone is older it may never work perfectly. Ram will suggest a newer phone can resolve much of your issues. You will then find that your new phone is so new it's not on Ram's supported list.

- There's a constant dance between release of new phones with new software versions and RAM folks working on making them compatible with uconnect. Newer phones that are very popular sellers stand a better chance of getting RAM staff to work to make them compatible than less popular phones.

- don't bother calling your dealer for phone pairing problems. Call Ram customer service, and if you get someone who is obviously reading from a menu that is of no help to you, ask to excalate the problem to a case manager. Can't tell you how many times I heard things from one tech support person that were completely refuted by another. Case managers that deal with these problems all day long are dramatically better equipped to help your --even if that means confirming you are SOL--than many of the basic customer service staff--who themselves are better than dealers.

I gave up a phone that has persistent inconsistent pairing issues--but worked well for hand calls, voice calls, and display of contacts when it did pair--for a newer one that almost always pairs fine but won't always load contacts or allow voice dialing to work.

As a contrast, In Ford's 2013 sync system the old phone I had wouldn't pair at all--the new phone works flawlessly.

Last edited by dawoodsman; 02-11-2014 at 12:03 AM.
Reply With Quote
  #6  
Old 02-11-2014, 07:45 AM
fedup fedup is offline
Dodge Ram Forum Senior Member!
 
Join Date: Sep 2013
Location: ct
Posts: 154
Gender: Male
Vehicle: 2013 Ram 1500
Trim Level: Sport
Color: black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
fedup is on a distinguished road
Default 2013 Ram Bluetooth/uconnect Issue

thanks for the good info !

my samsung note 3 worked 2 days ago but not yesterday at all. no clue why.
the phone is updated and brand new. I'll reset it and see what happens

How would I know if my unconnected is updated?

Last edited by fedup; 02-11-2014 at 07:49 AM.
Reply With Quote
  #7  
Old 02-11-2014, 10:24 AM
RollTide Ram RollTide Ram is offline
Dodge Ram Forum Member
 
Join Date: Jan 2014
Location: South GA
Age: 33
Posts: 59
Gender: Male
Vehicle: 2013 Dodge Ram 1500 4x2
Trim Level: BigHorn
Color: Maximum Steel Metallic
Engine: 2013-20?? 345ci (5.7L) Hemi V8 395hp 410lb/ft
Rep Power: 0
Rep:10
RollTide Ram is on a distinguished road
Default

my dealer called this morning and said that my 2013 Ram has a uconnect update available, so I'll get that done and keep you all posted on the how it works...
Reply With Quote
  #8  
Old 02-11-2014, 01:13 PM
DarthRam's Avatar
DarthRam DarthRam is offline
Join the Dark Ram Side!

 
Join Date: Apr 2013
Location: Duluth MN
Age: 43
Posts: 1,786
Gender: Male
Vehicle: 2013 Ram 1500 Quad Cab 4x4
Trim Level: Sport
Color: Black
Engine: 2013-20?? 345ci (5.7L) Hemi V8 395hp 410lb/ft
Rep Power: 5
Rep:1520
DarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant futureDarthRam has a brilliant future
Default

I remember the beginning of the home computer wave. Back then only a few companies were making affordable PCs. Their customer service was horrible. If you called them with a problem on your computer the first thing they asked was did you update the software or add any software or hardware? If the answer was yes, they would tell you to call the manufacturer of the hardware or software and would refuse to help you. When you would call the software or hardware customer support they would tell you they didn't build the PC and to call the PC manufacturer. It was the ultimate game of pass the buck.

I added a video card. To make it work I needed to turn off the PCs on board video. I called Gateway (PC maker) for help after it was installed they said since I added it they wouldn't help me. I lost it. "What the hell do you think people do in the real world? Do you think your product is so awesome that all I need to do is take it out of the box and it well never need updating or a single thing added to it? Software is going to need to be updated. So your lifetime support stops as soon as Microsoft releases an update? You are going to be out of a job really quick." I then hung up and called back to ask how I disabled the on board video. They asked why. I said I was installing a video card. They said they couldn't help me. I talked them into forgetting the video card. I said just tell me how to turn off on board video since they made the PC. I finally got them to tell me.

Uconnect reminds me of PC manufacturers in the beginning. They are so ready to pass the buck. Their favorite phrase seems to be "You will need to bring it to the dealer." What the hell good does the assistance button do in the truck then if I need to bring it to the dealer every friggin time?

The point of Bluetooth is it's ability to be universal. From the problems people are having (Me included for awhile.) with it working with Uconnect it doesn't sound too universal.
__________________
Magnaflow 14" Custom Install Bilstein 5100s Front Only Set at 2.8" Vararam Air Grabber Cravenspeed Stubby Antenna Dee Zee Tailgate Assist Billet Technology "The Punisher" Shift Knob Debadged doors and tailgate Plasti Dipped HEMI Badge The Punisher Grille and Tailgate Badges Exterior Chrome Delete 20" XD Series 795 Hoss LT305/55R20 Nitto Trail Grappler M/T Cabin Air Filter BAKFlip Roll-X Tonneau Cover
Reply With Quote
  #9  
Old 02-11-2014, 04:38 PM
rkuhl84's Avatar
rkuhl84 rkuhl84 is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jun 2013
Posts: 221
Gender: Male
Vehicle: 2013 Ram 1500 Sport QC
Rep Power: 2
Rep:88
rkuhl84 will become famous soon enough
Default

Quote:
Originally Posted by RollTide Ram View Post
my dealer called this morning and said that my 2013 Ram has a uconnect update available, so I'll get that done and keep you all posted on the how it works...
I had some connectivity issues with my HTC One and Galaxy Nexus on the bluetooth media connection. About 1 out of 8 times it would connect like it should. The phone portion would always connect but not the media (pandora, other music played over bluetooth). I would have to cycle my bluetooth on my phone to get it to come up.

I updated my Uconnect firmware back in December and it has been flawless since. Updating your Uconnect may solve your issues.
Reply With Quote
  #10  
Old 02-12-2014, 05:45 AM
fedup fedup is offline
Dodge Ram Forum Senior Member!
 
Join Date: Sep 2013
Location: ct
Posts: 154
Gender: Male
Vehicle: 2013 Ram 1500
Trim Level: Sport
Color: black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:10
fedup is on a distinguished road
Default

Really?? I have the same issue exactly that you had. Hopefully this update works!!
How do you update??
Reply With Quote
Reply

Bookmarks

Tags
bluetooth, iphone 4g, uconnect

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Advertisement






All times are GMT -4. The time now is 06:22 AM.


= Copyright RamForumZ.com a Gigathreads.com Network Site =Ad Management by RedTyger
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vB.Sponsors


=Gigathreads Network=
CLUBS MOPAR NATION DSM GPMM MAMM JAM
DIESEL Diesel Forum      
CHEVY Chevy Camaro Forum Chevy Volt Forum    
CHRYSLER Chrysler 300C Forum      
DODGE Dodge Avenger Forum Dodge Caliber Forum Dodge Challenger Forum Dodge Charger Forum
  Dodge Circuit Forum Dodge Hornet Forum Dodge Magnum Forum Dodge Nitro Forum
  Dodge Ram Forum Dodge Dakota Forum Dodge Durango Forum Dodge Dart Forum
FORD Ford Raptor Forum Ford F150 Forum Ford F100 Forum  
JEEP Jeep Forum      
PONTIAC Pontiac G8 Forum      
SRT SRT Viper Forum SRT Cuda Forum