Originally Posted by RAMbunkshus
My 2013 Ram 2500 won't let me select "Heavy Electric" mode either. I asked the dealer's service mgr. about this, but he was clueless, said he'd have to "study up on it". His first response was that my trailer's brakes were probably weak, and that I shouldn't need the "Heavy" setting. I told him that the manual said "Heavy" was available, and that I should be able to select it, regardless of his opinion of my trailer's brakes!
That's the mentality I got at first. Until I packed him up and carried him to my workshop and showed him the brakes on ALL my trailers. Two of them were new, less than 1000km. Now they are 'researching it'. And even if your brakes are not tip top it should still be available.
The pic below shows an excerpt from my OM. For you in the 2500 you should be able to select all four braking options. For me in the 1500 I should be able to select only Light or Heavy Electric. The Hydrolic options are the only ones that should be unavailable to me.
I have four tandem axle trailers and two triaxles. I use this truck to deliver them to job sites empty. When empty my triaxles weigh 2000lbs and my tandems 1500lbs, way below the weight limit of the truck.
I was always able to select heavy electric on the ITBC on the 2010. So why is it an issue now? If all the literature states that we can use light and heavy electric on our 1500s why can't I select it? Light electric is not enough power for even the tandems.
Everything in writing state's that we should have this feature, and don't forget I had it on the 2010.
Does anybody anybody know how I can escalate this to Chrysler Canada. It's really becoming inconvenient now. I have to be taking my 2500s from job sites to deliver empty trailers.