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  #1  
Old 03-14-2014, 02:20 PM
windy2day windy2day is offline
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Default Daytime Running Lights (DRL)

Someone please help me justify what my dealer charged me to activate the DRL's on my 2014 Dodge Ram 2500.....

Let me start with a little background first.

I had a service engine light come on about 2 weeks ago. Ran it into the dealer and they looked at it right away (great service). They told me it was a faulty thermostat and needed to order one and will call me when it arrived.

3 days later the thermostat arrived (more great service) and I took my truck in for repair. It took almost all day, but that was not unusual to me.

Then about a week after having the thermostat replaced, my low-coolant light came on. Also, my tire pressure monitoring system was throwing a faulty code for the second time this winter. Back to the dealer I went.

Prior to this second trip to the dealer for low coolant and TPMS error I had been surfing this forum and found where the DRL could be activated on my US 2014 Dodge Ram (http://www.ramforumz.com/showpost.ph...1&postcount=59 ).

I explained to the service tech what the article had said about putting the truck in Canadian mode, selecting DRL on, and resetting back to US mode. I asked if they could try this as I like the DRL feature for safety. He said he would have the mechanic try.

Now, after all that background, here is where I need help justifying the rest of the story....

The dealer called me and my truck was ready to be picked up. I got there and I was led to the cashier. Awaiting me was a bill for $74.95. I paid the bill and left (I mean, hey, I requested the service of having the DRL turned on so I figured I owed the money to do so. No body works for free and I wouldn't expect the mechanic to work for free). What was not on my bill, nor was I provided any additional paperwork for, was the warranty work that was performed for the other items. I also found that odd.

Now, after looking a little closer at the bill I began to get upset. I was charged for (1) full hour of labor. The bill was very clear and said "Put on the scanner and turned on lights". Labor Rate :A 74.95 Lbr Hr: 1.00

Now think about this for a minute. They had to plug the scanner in to reset the TPMS and it is possible that they had to use the scanner to reset the low-coolant light. It would seem that that is when they would have activated my DRL's.

Here is my question(s)...
Am I wrong to think that a full hour of labor is excessive?
Would a half-hour been more realistic?
Is this what other dealers would have charged?
Should I just relax or should I begin to search out another dealer?


I know that was a long story, but I wanted to be and sure to include as much detail as possible so other forum members can help me understand this.

And finally, I would not think it fair of me to include the dealers name in my post so I will not do so. What I will say is that this occured at a multi-line Mopar/Ford store in the Thumb area of Michigan. More specifically in the County seat of Huron County.

Please help me justify what my dealer charged me to activate the DRL's on my 2014 Dodge Ram 2500 (which by the way, is the most awesome truck that I have ever seen! Way to go Dodge with an increadible product! )
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Old 03-14-2014, 02:47 PM
Monster5601 Monster5601 is online now
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It took my son five minutes to turn on my DRLs using his laptop, there are two setting that have to be changed. He is a powertrain engineer at Chrysler.
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Old 03-14-2014, 03:18 PM
windy2day windy2day is offline
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Default Drl

Thanks for the feedack.

Based on the amount of time that it took your son, perhaps I am within my rights to feel a little abused.

Like I said in my post, I expected to pay something, but 1 full hour is quite a hit. And being a safety feature, it would almost be something that Chrysler would be willing to offer for free.

Thanks again. You have helped to boil my blood a little more lol

btw- what an AWESOME truck!
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Old 03-14-2014, 03:25 PM
mucow mucow is offline
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My dealer wanted around $70.00 to turn them on when I took it in for a dead battery warranty work at 45 miles. I reluctantly said OK but they were unable to get them to stay on - so no charge. I think it is extremely POOR customer service to charge a customer to turn on something that is a safety issue AND already built into the vehicle. I complained to Chrysler for that was a worthless call. I love the truck - but not the after purchase service.
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Old 03-14-2014, 03:54 PM
Sideshow48 Sideshow48 is offline
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It sounds like, aside from this particular "issue", you are very pleased so far with the service you've been getting. If it was me, I would simply talk to the service department and let them know you feel the charge was a bit excessive and just see what they do? I wouldn't argue or demand anything, just see what they say. You never know...
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Old 03-14-2014, 05:34 PM
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They charged me $75 every time that i asked them to do anything that was not covered by one of my warranties
Even when i thought that i had lost a FOB, i paid for a FOB & then they charged me to program it in, then i found the misplaced FOB. Now i have 3 FOBs
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Old 03-14-2014, 05:52 PM
windy2day windy2day is offline
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Quote:
Originally Posted by Sideshow48 View Post
It sounds like, aside from this particular "issue", you are very pleased so far with the service you've been getting. If it was me, I would simply talk to the service department and let them know you feel the charge was a bit excessive and just see what they do? I wouldn't argue or demand anything, just see what they say. You never know...

Great advice! And you are correct, I am very happy with my service from this dealer. They have always been great to work with. They have always treated me well. I guess when I saw the 1 hour labor it caught me by surprise and thats why I wanted to hear what others thought.

From reading others posts it would appear as if there is a minimum charge (possibly 1 hour) that really makes sense when I think about it.

Again, thanks for your post. I really like what your advice.
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Old 03-14-2014, 06:06 PM
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Quote:
Originally Posted by windy2day View Post
Great advice! And you are correct, I am very happy with my service from this dealer. They have always been great to work with. They have always treated me well. I guess when I saw the 1 hour labor it caught me by surprise and thats why I wanted to hear what others thought.

From reading others posts it would appear as if there is a minimum charge (possibly 1 hour) that really makes sense when I think about it.

Again, thanks for your post. I really like what your advice.
I agree. Good luck with resolving this. I think they should work with you and maybe give you some other perks in the future. I am going to look into having my DRLs turned on.
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Old 03-14-2014, 06:07 PM
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This is something I've had an issue with all mechanics.
They have a book that says X work is to take Y hours at your Z rate per hour. They charge this whether it takes half the time or double the time (of course it NEVER takes double the time).
It drives me batshit crazy.
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Old 03-14-2014, 06:14 PM
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I think if you ask around you will find that $75/hr is the going rate for labor. As you said the tech has to be paid and the dealer has to get his fee. I wouldn't worry about it, you have your DLR's and am sure that makes you feel good.
My dealer couldn't turn mine on. They told me my truck is equipped with them???
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