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  #41  
Old 05-20-2013, 08:06 PM
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So I called the GM at the dealer he says he is going to see if they can take a cluster out of one on the lot not sure i want one from the lot but we will see ...
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  #42  
Old 05-21-2013, 01:28 AM
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If your lemon law is the same as most, then you are eligible for replacement once your vehicle has been in the shop for 30 days during the first 12 months. Tell the GM that you will be invoking the lemon law on day 30 if he doesn't get it resolved. Maybe that will light a fire under him to get a good cluster from somewhere.
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  #43  
Old 05-21-2013, 10:58 AM
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The cluster from another truck may work but the radio from another will not as it is programmed per VIN.
What a mess!
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  #44  
Old 05-21-2013, 12:39 PM
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Man this is too funny I just got off of the phone with the dealer quess what they said chrysler called them this morning and told them that "they were not sending a new cluster it was a problem with the radio" all i could say on the phone was "I told yall that when i brought it in maybe yall should give me a job there, it took me 5 min to figure out the problem on-line and it takes yall a week?" So now they are replacing the radio today or tomorrow.
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  #45  
Old 05-21-2013, 04:25 PM
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Just talked to dealer again they said that the radio is restricted and that chrysler wont send them one untill they prove that it is the problem my god how hard could it be. It is nice to spen 42k on a new truck and have it sit in a shop lol.
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  #46  
Old 05-21-2013, 11:29 PM
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I had the same problem. Radio was replaced and problem solved.
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  #47  
Old 05-22-2013, 12:38 AM
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My 8.4AN system has done that only one time where it stayed on when I exited the truck. Checked a few minutes later and it was off.

I have been wondering since March when I got the truck, Why is there not a power button to turn it off???? The mute button is the only way to silence it when driving.

We need serious customer service on this deal. Not the old "we dunno" answer.
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  #48  
Old 05-22-2013, 10:17 AM
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This is off topic but I thought i would share this if anyone wanted to know. They put me in a 2013 ram with a 4.2l v8 or whatever it is with the 6 speed trans. Man what a change from my 5.7 with the 8 speed. So much more power and the 8 speed is is something that cant be explained it is very nice and smooth i have never drove something that was even close to thd 8 speed and the way it performs. Ill give a update on towing when it gets out of the shop! Well see how it does pulling a 18" skeeter bass boat up and down hills. Just to let everyone know i love this truck too bad the radio craped out other than that ill never buy anything but a ram again.
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  #49  
Old 05-22-2013, 05:06 PM
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TODAYS UPDATE!
I dont know if anyone is following this thread still but I will keep updateing for thoes that are.

Called dealer thay said that they ordered the new radio and it should be there in the morning and i should have my truck back tomorrow afternoon. I laughed and he whats funny i said if the radio gets there in the morning i will pay for it myself. He laughts too and said well it might be here tomorrow or the next couple of days ill let ya know.
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  #50  
Old 05-23-2013, 12:23 AM
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Gauge cluster never showed. My rental has been extended for 2 weeks if necessary. I told them I was going on vacation and it's about a 1200 mile trip and they said ok. Went by the dealership today and the guys won't even look me in the eye. They don't know what to do. The cluster is supposed to be here this Friday, but I'm not holding my breath. If it doesn't work I'll be pursuing the lemon law route to get a new truck. Not holding my breath on that one either.
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